ORDER ONLINE

September 5, 2019

Nautic Announces New LindFast CEO and CFO

LindFast Solutions Group announces Bill Niketas as its new Chief Executive Officer. Mr. Niketas previously served as Executive Chairman of LindFast Solutions Group.

LindFast is a master distributor of specialty fasteners in the North American market serving a broad base of national, regional, and local distribution customers through its metric (Lindstrom) and imperial (Stelfast) product brands. As a master distributor, LindFast provides an important link in the fastener supply chain by offering a deep inventory as a “virtual warehouse” of approximately 130,000 low volume, slow moving SKUs that distribution customers need quickly but are non-economical to inventory and source themselves.

Mr. Niketas has previous experience as Chief Executive Officer of Aggregates USA, LLC where, under his leadership, the company tripled its EBITDA and ultimately sold to Vulcan Materials for $900 million, and President and Chief Executive Officer of Ram Tool and Supply Company, a large distributor of fasteners, tools, and other related products serving the construction sector where he led the company to dramatic growth in revenues and profitability.

Mr. Niketas also has prior experience as a Managing Director at Altec Industries, Inc., Senior Consultant at Accenture Consulting, and as an Apache helicopter pilot in the U.S. Army. Mr. Niketas earned a B.S. in Mechanical Engineering from the United States Military Academy (1989) and an MBA from Harvard Business School (1997).

Mr. Niketas succeeds Neil Yeargin who successfully led the Company through the acquisition of Stelfast Inc. in 2018 and the sale of the Company to Nautic Partners in 2019.
“Bill has a strong track record of growing businesses, enhancing performance, taking care of employees, and maximizing shareholder value. We are excited for Bill and his entire team to continue to build on the incredible success of the Company. We also thank Neil for his strong leadership during his time as CEO.” added Nautic Partners Managing Director Chris Pierce
“I am very honored to be taking on this new role with LindFast,” said Mr. Niketas. “As Executive Chairman, I have seen LindFast’s relentless commitment to customers, unparalleled product offering, and superb employees continue to set it apart from the competition. We are also very appreciative of Neil’s leadership of the Company”

As part of the transition, Ben Buchanan will also be joining the Company as Chief Financial Officer. Mr. Buchanan previously served as Chief Financial Officer of US Greenfiber LLC. He also has prior experience as Vice President of Finance and Strategy of Aggregates USA, LLC, Director of Analytics at Express Oil Change, and Analyst at Founders Investment Bank. Mr. Buchanan earned a B.S. in Economics from Samford University and an MBA from the University of Kentucky.
Mr. Buchanan succeeds Tom O’Brien who was instrumental in the acquisition of Stelfast Inc. in 2018 and the sale of the Company to Nautic Partners in 2019.

rETURN TO NEWS

Nautic Announces New LindFast CEO and CFO

09/05/2019

Nautic Announces New LindFast CEO and CFO

LindFast Solutions Group announces Bill Niketas as its new Chief Executive Officer. Mr. Niketas previously served as Executive Chairman of LindFast Solutions Group.

LindFast is a master distributor of specialty fasteners in the North American market serving a broad base of national, regional, and local distribution customers through its metric (Lindstrom) and imperial (Stelfast) product brands. As a master distributor, LindFast provides an important link in the fastener supply chain by offering a deep inventory as a “virtual warehouse” of approximately 130,000 low volume, slow moving SKUs that distribution customers need quickly but are non-economical to inventory and source themselves.

Mr. Niketas has previous experience as Chief Executive Officer of Aggregates USA, LLC where, under his leadership, the company tripled its EBITDA and ultimately sold to Vulcan Materials for $900 million, and President and Chief Executive Officer of Ram Tool and Supply Company, a large distributor of fasteners, tools, and other related products serving the construction sector where he led the company to dramatic growth in revenues and profitability.

Mr. Niketas also has prior experience as a Managing Director at Altec Industries, Inc., Senior Consultant at Accenture Consulting, and as an Apache helicopter pilot in the U.S. Army. Mr. Niketas earned a B.S. in Mechanical Engineering from the United States Military Academy (1989) and an MBA from Harvard Business School (1997).

Mr. Niketas succeeds Neil Yeargin who successfully led the Company through the acquisition of Stelfast Inc. in 2018 and the sale of the Company to Nautic Partners in 2019.
“Bill has a strong track record of growing businesses, enhancing performance, taking care of employees, and maximizing shareholder value. We are excited for Bill and his entire team to continue to build on the incredible success of the Company. We also thank Neil for his strong leadership during his time as CEO.” added Nautic Partners Managing Director Chris Pierce
“I am very honored to be taking on this new role with LindFast,” said Mr. Niketas. “As Executive Chairman, I have seen LindFast’s relentless commitment to customers, unparalleled product offering, and superb employees continue to set it apart from the competition. We are also very appreciative of Neil’s leadership of the Company”

As part of the transition, Ben Buchanan will also be joining the Company as Chief Financial Officer. Mr. Buchanan previously served as Chief Financial Officer of US Greenfiber LLC. He also has prior experience as Vice President of Finance and Strategy of Aggregates USA, LLC, Director of Analytics at Express Oil Change, and Analyst at Founders Investment Bank. Mr. Buchanan earned a B.S. in Economics from Samford University and an MBA from the University of Kentucky.
Mr. Buchanan succeeds Tom O’Brien who was instrumental in the acquisition of Stelfast Inc. in 2018 and the sale of the Company to Nautic Partners in 2019.

LSG Logo_White

Job Description: Sr. FP&A Analyst

Location:

Remote
Position Summary:

The FP&A Analyst plays a critical role in supporting the organization’s financial planning, forecasting, reporting, and strategic decision-making processes. This position will partner closely with business leaders across operations, sales, supply chain, and accounting to provide actionable financial insights, develop forecasts, analyze performance, and support the achievement of corporate financial objectives. The ideal candidate combines strong analytical skills with business acumen and the ability to communicate financial information to non-financial stakeholders.

Key Responsibilties:

Financial Planning & Forecasting

  • Develop and maintain monthly, quarterly, and annual financial forecasts.
  • Support the annual budget process and long-range strategic planning initiatives.
  • Analyze trends impacting revenue, gross margin, operating expenses, and cash flow.
  • Prepare scenario analyses and sensitivity models to support management decisions.

Financial Reporting & Analysis

  • Prepare monthly management reporting packages and executive dashboards.
  • Perform variance analysis comparing actual results to budget, forecast, and prior-year performance.
  • Identify key business drivers and provide explanations for financial results.
  • Monitor and report on key performance indicators (KPIs).

Financial Reporting & Analysis

  • Prepare monthly management reporting packages and executive dashboards.
  • Perform variance analysis comparing actual results to budget, forecast, and prior-year performance.
  • Identify key business drivers and provide explanations for financial results.
  • Monitor and report on key performance indicators (KPIs).
Qualifications:

Education & Experience
  • Bachelor’s degree in Finance, or related field (MBA preferred)
  • 5+ years of progressive experience in industrial distribution finance
  • Experience with data across multiple distribution ERP platforms, Azzure / Power BI
Skills & Competencies
  • Advanced Microsoft Excel skills including: Financial modeling
    • PivotTables
    • Power Query
    • Advanced formulas
  • Strong quantitative and problem-solving abilities.
  • Understanding of financial statements and financial analysis techniques.
  • Knowledge of budgeting, forecasting, and variance analysis methodologies.
  • Excellent written and verbal communication skills.
  • Ability to present financial results and recommendations to management.
  • Strong interpersonal and business partnering capabilities.
  • Ability to work effectively in a fast-paced environment with competing priorities.
LSG Logo_White

Job Description: Order Picker - 2nd Shift

Location:

Flexible within the LindFast Solutions Group footprint, with preference of Blaine, MN; Elgin, IL; Greer, SC; or Strongsville, OH.

Position Summary:

Responsible for the error-free and efficient picking of customer and internal orders and delivering them to the order filling staging area in a way that they can be handled efficiently through the next step in the order filling process. To be a team player in a fast-paced warehouse environment and perform at a high level.
What You’ll Do:

  • Accurately and efficiently pick the items and quantities defined on customer pick tickets following standard operating procedures.
  • Ensure customer specifications defined on pick tickets are followed during the picking process.
  • Return to stock items, bin consolidation, cycle counting
  • Stretch wrap pallets using a pallet wrap machine and stage pallets to await shipping
  • Audit shipments and load trucks
  • Meet or exceed job standards for lines picked per hour/day
  • Other duties/projects as assigned by Warehouse Manager
What We’re Looking For:

  • High School Diploma/GED, 1+ years warehouse experience
  • Certified to operate order picker and forklift equipment
  • Basic working experience with PC and ERP systems
  • Working verbal and written knowledge of English
  • Must be able to repeatedly lift up to 50lbs
  • Be able to stand, squat, and bend over, and be able to lift/reach with arms
  • Ability to apply basic math concepts
  • Ability to work error free
  • Must always be safety conscious and aware of your surroundings
  • Ability to work flexible hours
LSG Logo_White

Job Description: Warehouse Order Picker - 2nd Shift

Location:

Flexible within the LindFast Solutions Group footprint, with preference of Blaine, MN; Elgin, IL; Greer, SC; or Strongsville, OH.
Position Summary:

Responsible for the error-free and efficient picking of customer and internal orders and delivering them to the order filling staging area in a way that they can be handled efficiently through the next step in the order filling process. To be a team player in a fast-paced warehouse environment and perform at a high level.
What You’ll Do:

  • Accurately and efficiently pick the items and quantities defined on customer pick tickets following standard operating procedures.
  • Ensure customer specifications defined on pick tickets are followed during the picking process.
  • Return to stock items, bin consolidation, cycle counting
  • Stretch wrap pallets using a pallet wrap machine and stage pallets to await shipping
  • Audit shipments and load trucks
  • Meet or exceed job standards for lines picked per hour/day
  • Other duties/projects as assigned by Warehouse Manager
What We’re Looking For:

  • High School Diploma/GED, 1+ years warehouse experience
  • Certified to operate order picker and forklift equipment
  • Basic working experience with PC and ERP systems
  • Working verbal and written knowledge of English
  • Must be able to repeatedly lift up to 50lbs
  • Be able to stand, squat, and bend over, and be able to lift/reach with arms
  • Ability to apply basic math concepts
  • Ability to work error free
  • Must always be safety conscious and aware of your surroundings
  • Ability to work flexible hours
LSG Logo_White

Job Description: Order Picker

Location:

Flexible within the LindFast Solutions Group footprint, with preference of Blaine, MN; Elgin, IL; Greer, SC; or Strongsville, OH.

Position Summary:

Responsible for the error-free and efficient picking of customer and internal orders and delivering them to the order filling staging area in a way that they can be handled efficiently through the next step in the order filling process. To be a team player in a fast-paced warehouse environment and perform at a high level.
What You’ll Do:

  • Accurately and efficiently pick the items and quantities defined on customer pick tickets following standard operating procedures.
  • Ensure customer specifications defined on pick tickets are followed during the picking process.
  • Return to stock items, bin consolidation, cycle counting
  • Stretch wrap pallets using a pallet wrap machine and stage pallets to await shipping
  • Audit shipments and load trucks
  • Meet or exceed job standards for lines picked per hour/day
  • Other duties/projects as assigned by Warehouse Manager
What We’re Looking For:

  • High School Diploma/GED, 1+ years warehouse experience
  • Certified to operate order picker and forklift equipment
  • Basic working experience with PC and ERP systems
  • Working verbal and written knowledge of English
  • Must be able to repeatedly lift up to 50lbs
  • Be able to stand, squat, and bend over, and be able to lift/reach with arms
  • Ability to apply basic math concepts
  • Ability to work error free
  • Must always be safety conscious and aware of your surroundings
  • Ability to work flexible hours
LSG Logo_White

Job Description: Warehouse Associate - Automated Packaging Dept - 2nd Shift

Location:

Strongsville, OH

Position Summary:

Lindfast Solutions Group is seeking an experienced and detail-oriented Warehouse Operations Supervisor 2nd shift to oversee all aspects of warehouse operations. This role is responsible for ensuring the efficient receiving, storage, inventory control, and distribution of products while maintaining high standards of safety, organization, and productivity. The ideal candidate will be a strong leader who can motivate teams, optimize workflows, and ensure compliance with all applicable regulations. The role owns customer PPAP submissions, supplier PPAP coordination, IMDS administration, engineering change quality activities, customer documentation requests, supplier corrective action requests, and customer quality portals while partnering with Engineering, Procurement, Operations, Sales, and the Quality Management System team.

What You’ll Do:

Operations Management

  • Oversee daily warehouse operations, including receiving, storage, picking, packing, and shipping activities.
  • Plan and implement warehouse layout and space optimization strategies to improve efficiency and capacity utilization.
Inventory Control

  • Maintain accurate inventory levels through regular cycle counts, physical inventories, and reconciliation.
  • Track inbound and outbound inventory movements and develop key performance indicators (KPIs) to measure accuracy, productivity, and efficiency.
Team Leadership

  • Lead, coach, motivate and hold accountable warehouse staff to achieve performance and safety goals.
  • Develop work schedules, assign tasks, and manage employee performance, including cross-training, coaching, and disciplinary actions as needed.
Safety & Compliance

  • Promote and enforce a strong culture of safety, cleanliness, and organization.
  • Ensure compliance with all federal, state, and local regulations related to warehousing, material handling, shipping, and OSHA standards.
Logistics & Cross-Functional Communication

  • Coordinate with transportation providers to ensure timely and cost-effective pick up and deliveries.
  • Collaborate with sales, customer service, and operations teams to resolve issues and support business objectives.
Financial Management

  • Control operational costs by managing labor, supplies, and warehouse expenses.
Process Improvement

  • Monitor warehouse performance and lead continuous improvement initiatives to enhance efficiency, accuracy, and service levels.
What We’re Looking For:

  • 3–5+ years of proven experience as a Warehouse Operations Supervisor/Manager or in a similar leadership role, Fastener environment experiences a big plus.
  • Strong understanding of warehouse operations, inventory management, inventory control and cycle count programs and best practices.
  • Excellent leadership, organizational, and time management skills.
  • Strong problem-solving and decision-making abilities.
  • Effective written and verbal communication skills with the ability to work across all levels of the organization.
  • Proficiency with computers and standard business software applications.
  • Ability to lift heavy objects (Min 50lbs) and operate warehouse equipment, including forklifts, Turret a plus (certification preferred).
  • Knowledge of IBM Series Power 9 a plus.
  • Bilingual (English/Spanish) is a plus.
  • High school diploma or equivalent required; a degree in logistics, supply chain management, or business administration/management is a plus.
LSG Logo_White

Job Description: Warehouse Operations Supervisor - 2nd Shift

Location:

Pico Rivera, CA
Position Summary:

Lindfast Solutions Group is seeking an experienced and detail-oriented Warehouse Operations Supervisor 2nd shift to oversee all aspects of warehouse operations. This role is responsible for ensuring the efficient receiving, storage, inventory control, and distribution of products while maintaining high standards of safety, organization, and productivity. The ideal candidate will be a strong leader who can motivate teams, optimize workflows, and ensure compliance with all applicable regulations. The role owns customer PPAP submissions, supplier PPAP coordination, IMDS administration, engineering change quality activities, customer documentation requests, supplier corrective action requests, and customer quality portals while partnering with Engineering, Procurement, Operations, Sales, and the Quality Management System team.

What You’ll Do:

Operations Management

  • Oversee daily warehouse operations, including receiving, storage, picking, packing, and shipping activities.
  • Plan and implement warehouse layout and space optimization strategies to improve efficiency and capacity utilization.
Inventory Control

  • Maintain accurate inventory levels through regular cycle counts, physical inventories, and reconciliation.
  • Track inbound and outbound inventory movements and develop key performance indicators (KPIs) to measure accuracy, productivity, and efficiency.
Team Leadership

  • Lead, coach, motivate and hold accountable warehouse staff to achieve performance and safety goals.
  • Develop work schedules, assign tasks, and manage employee performance, including cross-training, coaching, and disciplinary actions as needed.
Safety & Compliance

  • Promote and enforce a strong culture of safety, cleanliness, and organization.
  • Ensure compliance with all federal, state, and local regulations related to warehousing, material handling, shipping, and OSHA standards.
Logistics & Cross-Functional Communication

  • Coordinate with transportation providers to ensure timely and cost-effective pick up and deliveries.
  • Collaborate with sales, customer service, and operations teams to resolve issues and support business objectives.
Financial Management

  • Control operational costs by managing labor, supplies, and warehouse expenses.
Process Improvement

  • Monitor warehouse performance and lead continuous improvement initiatives to enhance efficiency, accuracy, and service levels.
What We’re Looking For:

  • 3–5+ years of proven experience as a Warehouse Operations Supervisor/Manager or in a similar leadership role, Fastener environment experiences a big plus.
  • Strong understanding of warehouse operations, inventory management, inventory control and cycle count programs and best practices.
  • Excellent leadership, organizational, and time management skills.
  • Strong problem-solving and decision-making abilities.
  • Effective written and verbal communication skills with the ability to work across all levels of the organization.
  • Proficiency with computers and standard business software applications.
  • Ability to lift heavy objects (Min 50lbs) and operate warehouse equipment, including forklifts, Turret a plus (certification preferred).
  • Knowledge of IBM Series Power 9 a plus.
  • Bilingual (English/Spanish) is a plus.
  • High school diploma or equivalent required; a degree in logistics, supply chain management, or business administration/management is a plus.
LSG Logo_White

Job Description: Warehouse Associate

Location:

Flexible within the LindFast Solutions Group footprint, with preference of Blaine, MN; Elgin, IL; Greer, SC; or Strongsville, OH.
Position Summary:

Responsible for the error free and efficient picking of customer and internal orders.  Ensure customer needs and specifications as outlined on the pick tickets are followed and met.  Also, accurately and efficiently load and unload trucks. To be a team player in a fast paced warehouse environment and perform at a high level. The role owns customer PPAP submissions, supplier PPAP coordination, IMDS administration, engineering change quality activities, customer documentation requests, supplier corrective action requests, and customer quality portals while partnering with Engineering, Procurement, Operations, Sales, and the Quality Management System team.
What You’ll Do:

  • Accurately and efficiently pick customer orders following standard operating procedure
  • Verify correct items and quantities are selected
  • Unload trucks and containers
  • Stretch wrap pallets using a pallet wrap machine and stage pallets to await shipping
  • Audit shipments and load trucks
  • Other duties/projects as assigned by Warehouse Supervisor and Operations Manager
What We’re Looking For:

  • High School Diploma/GED, 2+ years of warehouse experience
  • Certified to operate forklift equipment and order picker
  • Working verbal and written knowledge of English
  • Must be able to repeatedly lift up to 65lbs.
  • Be able to stand, squat, and bend over. Also, be able to lift/reach with arms
  • Ability to apply basic math concepts
  • Ability to work error free
LSG Logo_White

Job Description: VAS (Value Added Services) Operations Manager

Location:

Flexible within the LindFast Solutions Group footprint; remote with regular travel between all LSG facilities required.
Position Summary:

LindFast Solutions Group is seeking an experienced, hands-on VAS Operations Manager to provide operational leadership across the organization’s multi-site Value Added Services (VAS) operations. This role will establish consistent operating practices, productivity expectations, quality controls, equipment standards, and facility layouts across all VAS locations. The VAS Operations Manager will partner with site leadership and cross-functional teams to ensure work is performed safely, efficiently, consistently, and in accordance with approved quality work instructions and customer-specific standard operating procedures (SOPs). This position plays a critical role in building One LSG VAS organization, improving operational consistency, strengthening quality, increasing throughput, and developing a scalable operating model that supports customer commitments and profitable growth.

As the VAS Operations Manager, you will:

  • Provide multisite leadership, direction, and operational support to VAS teams across multiple LSG facilities to align priorities, staffing, capacity, equipment, and execution. 
  • Promote collaboration, accountability, urgency, high quality standards, and a One LSG operating culture across the VAS network
  • Travel regularly to LSG facilities to observe operations, coach teams, validate standards, and support implementation
  • Coach and develop site-level VAS leaders and frontline teams in daily management, problem solving, standard work, quality, and operational discipline, building future leaders who can support the continued growth of the business.

What We’re Looking For

  • Bachelor’s degree in Operations Management, Industrial Engineering, Manufacturing, Supply Chain, Business, or related field preferred; or equivalent operational leadership experience.
  • 5+ years of progressive management experience in operations, manufacturing, distribution, or value-added services
  • Strong knowledge of lean operations, process improvement, capacity planning, labor utilization, quality controls, 5S, and root-cause problem solving
  • Ability to read and interpret customer specifications, and quality requirements.
  • Proficiency with Excel, ERP/WMS systems, performance dashboards, and floor-layout or process-mapping tools
  • Ability and willingness to travel regularly between LSG facilities

What Success Looks Like

  • Standardized VAS operating practices, work instructions, customer-specific SOPs, and audit routines are implemented and sustained across locations
  • Clear productivity goals and performance metrics driving high utilization of assets.
  • Quality procedures in daily operations, resulting in less rework, lower scrap, and strong customer performance
  • Site leaders demonstrate strong business ownership, accountability, problem solving, and alignment with the One LSG VAS operating model

Why Join Us?

  • Opportunity to shape and lead the multi-site operating model for a growing strategic VAS business
  • Direct impact on safety, quality, productivity, customer satisfaction, and profitable growth
  • Highly visible role working closely with executive leadership, site teams, and cross-functional partners
  • Long-term career growth within a growing organization
  • Ability to help build the future of One LSG Value Added Services
LSG Logo_White

Job Description: Warehouse Order Picker/ Material Handler

Location:

Flexible within the LindFast Solutions Group footprint, with preference of Blaine, MN; Elgin, IL; Greer, SC; or Strongsville, OH.
Position Summary:

Responsible for the error-free and efficient picking of customer and internal orders and delivering them to the order filling staging area in a way that they can be handled efficiently through the next step in the order filling process. To be a team player in a fast-paced warehouse environment and perform at a high level.
What You’ll Do:

  • Accurately and efficiently pick the items and quantities defined on customer pick tickets following standard operating procedures.
  • Ensure customer specifications defined on pick tickets are followed during the picking process.
  • Return to stock items, bin consolidation, cycle counting
  • Stretch wrap pallets using a pallet wrap machine and stage pallets to await shipping
  • Audit shipments and load trucks
  • Meet or exceed job standards for lines picked per hour/day
  • Other duties/projects as assigned by Warehouse Manager
What We’re Looking For:

  • High School Diploma/GED, 1+ years warehouse experience
  • Certified to operate order picker and forklift equipment
  • Basic working experience with PC and ERP systems
  • Working verbal and written knowledge of English
  • Must be able to repeatedly lift up to 50lbs
  • Be able to stand, squat, and bend over, and be able to lift/reach with arms
  • Ability to apply basic math concepts
  • Ability to work error free
  • Must always be safety conscious and aware of your surroundings
  • Ability to work flexible hours
LSG Logo_White

Job Description: Branch Sales Manager

Location:

Elgin, Illinois
Position Summary:

Stelfast is seeking an experienced, hands-on Branch Manager to lead our Elgin, Illinois location. This role is responsible for the overall performance of the branch, including sales growth, customer service, daily operations, and team leadership. We are looking for a working manager who will be actively involved with the team, support customers, and help drive new and existing business.
What You’ll Do

  • Lead, coach, and develop the Elgin branch team.
  • Maintain a strong daily presence and stay actively involved in branch operations.
  • Work alongside the team to support quoting, order entry, customer inquiries, and follow-up when needed.
  • Drive branch sales growth and profitability.
  • Review customer activity, open quotes, and sales opportunities with the team.
  • Develop existing accounts and identify new business opportunities.
  • Support mill business and cross-selling opportunities.
  • Build strong relationships with customers and internal teams.
  • Monitor branch performance and hold the team accountable for results.
  • Ensure a safe, productive, and customer-focused work environment.
What We’re Looking For

  • 5+ years of leadership experience in branch management, industrial distribution, manufacturing, or related industry.
  • Proven ability to lead and develop a team.
  • Strong sales, customer service, and operational skills.
  • Hands-on leadership style with a willingness to assist the team wherever needed.
  • Strong communication, organizational, and problem-solving abilities.
  • Experience managing sales, margins, inventory, and overall branch performance.
  • Fastener or industrial distribution experience is preferred.
Why Join Stelfast/LSG?

  • Industry-leading organization with a strong growth strategy.
  • Collaborative and team-oriented One LSG
  • Opportunity to lead an established team and make a direct impact on branch growth.
  • Competitive compensation and benefits package.
Ready to lead and grow with Stelfast and LindFast Solutions Group? Apply today.

LindFast Solutions Group is an Equal Opportunity Employer.
LSG Logo_White

Job Description: Customer Quality Coordinator

Location: Flexible within the LindFast Solutions Group footprint, with preference of Blaine, MN; Elgin, IL; Greer, SC; or Strongsville, OH.
Position Summary:
The Customer Quality Coordinator serves as the primary quality liaison between LindFast Solutions Group and our customers. This position coordinates customer quality requirements throughout the product lifecycle, ensuring customer-specific quality, regulatory, and product approval requirements are met from supplier qualification through production.

The role owns customer PPAP submissions, supplier PPAP coordination, IMDS administration, engineering change quality activities, customer documentation requests, supplier corrective action requests, and customer quality portals while partnering with Engineering, Procurement, Operations, Sales, and the Quality Management System team.
What You’ll Do:
As the Customer Quality Coordinator, you will:

Customer PPAP Management:
• Workflow & Production Planning
• Coordinate all customer Production Part Approval Process (PPAP) activities, both manufacturer and distributor level.
• Review customer PPAP requirements and communicate expectations to internal teams and suppliers.
• Assemble, validate, and submit complete PPAP packages.
• Track PPAP approvals, annual validations, and customer-specific requirements.
• Support new product launches and engineering changes requiring PPAP approval

Customer Quality Support:
• Serve as the primary customer contact for quality documentation requests.
• Coordinate IMDS submissions and resolve customer IMDS rejections.
• Provide Certificates of Conformance, Material Certifications, Test Reports, Inspection Reports, and regulatorydocumentation including RoHS, REACH, and Conflict Minerals.
• Support customer audits and maintain customer quality portals.
• Support the supplier corrective action request process, coordinating with internal teams while providing consistent communication to customers, providing successful resolve to requests.
• Other customer quality driven support activities as needed.
What We’re Looking For:
• Bachelor’s degree in Quality, Engineering, Manufacturing, Supply Chain, or equivalent experience preferred.
• 3+ years of experience in customer quality, supplier quality, PPAP coordination, or manufacturing quality.
• Experience with IMDS, engineering drawings, and customer quality and compliance systems preferred.
• Excellent communication, project management, and organizational skills.
• Proficiency with Microsoft Office and ERP/Quality Management Systems.
What Success Looks Like:
• High customer PPAP approval rate.
• On-time PPAP and IMDS submissions.
• Rapid and effective response to customer quality requests.
• Strong customer quality scorecard performance.
• Accurate and compliant quality documentation.
Why Join Us?
• Play a critical role in building a best-in-class Quality organization.
• Directly helping company growth through your impact of the sales process.
• Partner with suppliers, customers, and cross-functional teams across North America.
• Help shape LSG’s customer quality processes and product strategy.
• Long-term career growth within a growing organization with leadership opportunities.
LSG Logo_White

Job Description: Customer Quality Coordinator

Location:

Flexible within the LindFast Solutions Group footprint, with preference of Blaine, MN; Elgin, IL; Greer, SC; or Strongsville, OH.
Position Summary:

The Customer Quality Coordinator serves as the primary quality liaison between LindFast Solutions Group and our customers. This position coordinates customer quality requirements throughout the product lifecycle, ensuring customer-specific quality, regulatory, and product approval requirements are met from supplier qualification through production. The role owns customer PPAP submissions, supplier PPAP coordination, IMDS administration, engineering change quality activities, customer documentation requests, supplier corrective action requests, and customer quality portals while partnering with Engineering, Procurement, Operations, Sales, and the Quality Management System team.
What You’ll Do:

As the Customer Quality Coordinator, you will:
Customer PPAP Management:

• Workflow & Production Planning • Coordinate all customer Production Part Approval Process (PPAP) activities, both manufacturer and distributor level.
• Review customer PPAP requirements and communicate expectations to internal teams and suppliers.
• Assemble, validate, and submit complete PPAP packages.
• Track PPAP approvals, annual validations, and customer-specific requirements.
• Support new product launches and engineering changes requiring PPAP approval
Customer Quality Support:

• Serve as the primary customer contact for quality documentation requests.
• Coordinate IMDS submissions and resolve customer IMDS rejections.
• Provide Certificates of Conformance, Material Certifications, Test Reports, Inspection Reports, and regulatory documentation including RoHS, REACH, and Conflict Minerals.
• Support customer audits and maintain customer quality portals.
• Support the supplier corrective action request process, coordinating with internal teams while providing consistent communication to customers, providing successful resolve to requests.
• Other customer quality driven support activities as needed.
What We’re Looking For:

• Bachelor’s degree in Quality, Engineering, Manufacturing, Supply Chain, or equivalent experience preferred.
• 3+ years of experience in customer quality, supplier quality, PPAP coordination, or manufacturing quality.
• Experience with IMDS, engineering drawings, and customer quality and compliance systems preferred.
• Excellent communication, project management, and organizational skills.
• Proficiency with Microsoft Office and ERP/Quality Management Systems.
What Success Looks Like:

• High customer PPAP approval rate.
• On-time PPAP and IMDS submissions.
• Rapid and effective response to customer quality requests.
• Strong customer quality scorecard performance.
• Accurate and compliant quality documentation.
Why Join Us?

• Play a critical role in building a best-in-class Quality organization.
• Directly helping company growth through your impact of the sales process.
• Partner with suppliers, customers, and cross-functional teams across North America.
• Help shape LSG’s customer quality processes and product strategy.
• Long-term career growth within a growing organization with leadership opportunities.