Hours:
Approximately 8-5 PST, Mon-Fri
Position Summary:
The Customer Service Representative (CSR) serves as a primary point of contact for LSG customers. The CSR provides responsive, accurate, and professional support throughout the customer journey, including product inquiries, quotations, order processing, shipment updates, returns, issue resolution, and account assistance. This role works closely with sales, operations, purchasing, warehouse, and other internal teams to deliver a dependable customer experience and strengthen long-term customer relationships.
Key Responsibilties:
Financial Planning & Forecasting
Financial Reporting & Analysis
Financial Reporting & Analysis
What You’ll Do:
This position operates primarily within a warehouse or distribution center environment with exposure to material handling equipment, moving machinery, varying temperatures, and moderate noise levels. Required PPE, including safety footwear and high-visibility vests, must be worn in accordance with company policy.
As the VAS Operations Manager, you will:
What We’re Looking For
What Success Looks Like
Why Join Us?
Customer PPAP Management:
• Workflow & Production Planning
• Coordinate all customer Production Part Approval Process (PPAP) activities, both manufacturer and distributor level.
• Review customer PPAP requirements and communicate expectations to internal teams and suppliers.
• Assemble, validate, and submit complete PPAP packages.
• Track PPAP approvals, annual validations, and customer-specific requirements.
• Support new product launches and engineering changes requiring PPAP approval
