What You’ll Do:

• Manage inbound customer inquiries and outbound sales activity
• Prepare quotes, process orders, and follow up to close opportunities
• Build and maintain strong customer relationships
• Partner with outside sales, purchasing, and operations teams
• Identify opportunities to grow existing accounts
• Maintain accurate customer and sales data in internal systems

• Perform receiving, in-process, and final inspections to evaluate product mechanical properties including, but not limited to, tensile strength, hardness, and material discontinuities.
• Set up and operate tensile testing machines, hardness testers, mounting and polishing machines, and magnetic particle inspection equipment to confirm parts meet required mechanical and physical properties.
• Program, set up, and operate testing machines consistent with requirements to ensure safe operation.
• Interpret test results against industry standards and customer specifications to confirm product meets all mechanical and safety requirements.
• Communicate nonconforming results to the appropriate departments and support the documentation and investigation of quality issues.
• Record and track test results using company procedures, computer systems, and proprietary software.
• Review material chemistry certifications and related documentation for compliance with applicable standards and customer requirements.
• Prepare product certifications and customer documentation, including mill test reports (MTRs) and certificates of conformance (CoCs).
• Perform and document calibration of shop measuring instruments, including calipers and micrometers, as applicable.
• Track, log and schedule the calibration and service of laboratory-wide measuring and testing equipment, hardness testers, tensile testing machines, and comparators.
• Identify equipment issues and report out-of-tolerance conditions or equipment malfunctions to the Quality Assurance & Engineering Manager.
• Maintain organized laboratory records and a clean, safe, and orderly work environment.
• Perform other duties as assigned.

Essential Responsibilities:

• Receive requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from the customer via phone, email.
• Accurately and efficiently process customer orders into computer system and acknowledge back to the customer in a timely manner.
• Use a computer to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders.
• Make price and delivery quotations immediately by phone on stock items.
• Actively listen to customer’s needs in order to help them purchase the right fastener product.
• Generate new business opportunities with new or existing customers.

Strategy, Leadership & Accountability:

• Lead the enterprise-wide HSE strategy across all locations, brands, and operations.
• Build a practical safety culture where leaders own safety and employees follow clear expectations.
• Establish site-level safety routines, reviews, audits, and corrective action follow-up.
• Partner with Operations, HR, Facilities, Legal, and site leadership to embed safety into daily execution.
• Support integration of newly acquired or newly opened locations into company HSE standards.

Strategic Planning & Executive Decision Support:

• Partner with executive leadership to evaluate strategic initiatives and high-priority business opportunities.
• Develop financial models, business cases, and investment analyses to support capital allocation decisions.
• Assess growth opportunities across organic initiatives, pricing, sales effectiveness, digital investments, supply chain optimization, and strategic expansion.
• Support long-range planning and development of enterprise value creation initiatives.
• Provide analytical support for Board presentations, lender communications, and sponsor reporting.

Business Domains You Will Support:

• Accounts Receivable (AR), Accounts Payable (AP), General Ledger (GL), and financial reporting
• Sales orders, customer, product, pricing, and commercial analytics
• Operations, inventory, warehousing, logistics, and container management
• Sales planning, demand forecasting, replenishment, and supply chain optimization

Essential Responsibilities:

• Receive requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from the customer via phone, email, or fax.
• Accurately and efficiently process customer orders into computer system and acknowledge back to the customer in a timely manner.
• Use a computer to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders.
• Make price and delivery quotations immediately by phone on stock items.
• Actively listen to customer’s needs in order to help them purchase the right fastener product.
• Generate new business opportunities with new or existing customers.

Key Responsibilities:

• Support sales representatives with day-to-day administrative tasks.
• Prepare quotes, proposals, contracts, and sales presentations.
• Process customer orders and ensure accurate order entry.
• Maintain and update customer information.
• Respond to customer inquiries via phone, email, and in person.
• Coordinate meetings, appointments, and sales events.
• Track sales activities and prepare reports for management.
• Follow up with customers regarding orders, deliveries, and service issues.
• Assist with lead generation and prospect research.
• Collaborate with internal departments to ensure customer satisfaction.

• Pick and prepare customer orders accurately and efficiently.
• Operate forklifts safely to pick, move, load, and unload materials.
• Use RF scanners to track inventory and process orders.
• Receive, stock, and organize warehouse inventory.
• Perform inventory counts and maintain accurate records.
• Process orders and inventory transactions using P21 (Prophet 21).
• Ensure products are stored in the correct locations.
• Maintain a clean, organized, and safe work environment.
• Follow company safety policies and procedures.

Essential Responsibilities:

• Receive requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from the customer via phone, email, or fax.
• Accurately and efficiently process customer orders into computer system and acknowledge back to the customer in a timely manner.
• Use a computer to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders.
• Make price and delivery quotations immediately by phone on stock items.
• Actively listen to customer’s needs in order to help them purchase the right fastener product.
• Generate new business opportunities with new or existing customers.

• Supervise daily receiving, put-away, picking, packing, shipping, replenishment, and material handling.
• Assign tasks, establish priorities, and adjust workflow based on daily requirements.
• Maintain a visible, hands-on presence on the warehouse floor.
• Ensure orders are processed accurately and on time.
• Provide daily direction, coaching, and support to warehouse employees.
• Monitor performance and reinforce expectations for productivity, quality, attendance, safety, and conduct.
• Support employee onboarding, training, and cross-training.
• Promote teamwork, accountability, and a professional work environment.
• Identify and report inventory discrepancies, errors, damage, and operational issues.
• Enforce safe work practices, conduct floor checks, and report hazards or incidents.
• Maintain high standards of housekeeping, cleanliness, and organization.
• Monitor workflow, identify bottlenecks, and recommend practical improvements.
• Support approved process improvements and ensure established procedures are followed.
• Communicate daily workload, staffing, productivity, inventory, and safety issues to the Operations Manager.
• Escalate issues that may affect safety, employees, inventory, customers, or service levels.

• Lead, coach, develop, and hold accountable laboratory personnel while building a collaborative One LSG culture centered on technical excellence, safety, operational efficiencies, responsiveness, and customer focus.
• Lead a team of Lab Supervisors across a multi-site lab network, establishing optimal lab throughput, operational priorities, verified testing methods, staffing requirements, continuous education needs, equipment utilization, & technical records.
• Lead fastener and materials testing activities, ensuring accurate and reliable chemical, mechanical, dimensional, coating, hydrogen embrittlement, and failure-analysis results.
• Ensure testing is performed to applicable industry requirements through ASTM, ASME, SAE, IFI, DIN, or other.
• Maintain the integrity and continued development of the ISO/IEC 17025-accredited laboratory system, including procedures, competency, measurement traceability, proficiency activities, internal audits, corrective actions, and readiness for external assessments.
• Partner with Supplier Quality and Purchasing to establish risk-based qualification plans for new suppliers and products, verify material and process capability, support supplier audits, investigate failures, and use ongoing performance and testing data to keep approved suppliers in good standing.
• Provide rapid technical support for receiving inspection, PPAP, corrective action, customer complaints, root-cause investigations, supplier validation, product upgrades, and customer-specific acceptance requirements.
• Work directly with Sales and Customer Quality to scope customer needs, develop clear testing plans and quotations, communicate results, and grow the laboratory as a trusted commercial service that protects relationships and enables profitable business growth.
• Standardize methods and reporting across LSG, Metallurgent Test Lab, satellite, manufacturing, and partner-lab locations while identifying strategic investments that expand capacity and capability.

• Lead daily packaging operations with clear site level goals, action plans, and operating expectations.
• Maintain a visible leadership presence on the floor and respond quickly to operational issues, constraints, equipment and employee needs
• Promote collaboration, accountability, urgency, and a One LSG operating culture throughout the site
• Develop employees to perform at a high level, while developing future leaders to help grow the business.
• Maximize operational efficiencies and asset utilization.

• Manage and grow relationships with national and strategic accounts
• Serve as the primary point of contact for key customers, ensuring a high level of service and responsiveness
• Identify opportunities for account expansion, new business, and increased product penetration
• Collaborate with internal teams (sales, operations, supply chain) to execute customer needs effectively
• Develop and present account plans, pricing strategies, and business reviews
• Monitor market trends, customer activity, and competitive landscape
• Travel as needed to support customer relationships and business development

• Respond promptly and professionally to customer requests received by phone, email, ticketing system, website, or other approved channels.
• Enter, review, and maintain customer orders with a high level of accuracy, including customer information, item numbers, quantities, pricing, shipping instructions, and requested delivery dates.
• Prepare quotations and provide product, pricing, availability, lead-time, and order-status information within established guidelines.
• Track orders and shipments, communicate delays or changes proactively, and coordinate with internal teams to resolve fulfillment concerns.
• Process returns, credits, replacements, cancellations, and customer complaints in accordance with company policies and authorization requirements.
• Document customer interactions, commitments, order details, and issue-resolution activity completely and accurately in company systems.
• Investigate customer concerns, identify root causes when possible, and take ownership of issues through resolution or appropriate escalation.
• Support customers using LSG’s digital ordering and account tools, including registration, login, product search, ordering, and account-access questions.
• Partner with sales representatives and account managers to support customer relationships, follow up on open items, and communicate relevant account activity.
• Coordinate with purchasing, operations, warehouse, logistics, accounting, and technical resources to meet customer needs.
• Maintain current knowledge of products, services, policies, systems, and customer-specific requirements.
• Protect confidential customer and company information and follow all applicable security, quality, and recordkeeping procedures.
• Identify recurring customer issues and recommend process, system, documentation, or training improvements.
• Perform other related duties as assigned.

Key Responsibilties:

Financial Planning & Forecasting

• Develop and maintain monthly, quarterly, and annual financial forecasts.
• Support the annual budget process and long-range strategic planning initiatives.
• Analyze trends impacting revenue, gross margin, operating expenses, and cash flow.
• Prepare scenario analyses and sensitivity models to support management decisions.

Financial Reporting & Analysis

• Prepare monthly management reporting packages and executive dashboards.
• Perform variance analysis comparing actual results to budget, forecast, and prior-year performance.
• Identify key business drivers and provide explanations for financial results.
• Monitor and report on key performance indicators (KPIs).

Financial Reporting & Analysis

• Prepare monthly management reporting packages and executive dashboards.
• Perform variance analysis comparing actual results to budget, forecast, and prior-year performance.
• Identify key business drivers and provide explanations for financial results.
• Monitor and report on key performance indicators (KPIs).

What You’ll Do:

• Unload incoming shipments safely and efficiently.
• Verify product quantities and inspect materials for damage.
• Accurately receive inventory into the ERP/WMS system.
• Label, stage, and store products in designated locations.
• Report shortages, overages, or damaged materials to management.

As the VAS Operations Manager, you will:

• Provide multisite leadership, direction, and operational support to VAS teams across multiple LSG facilities to align priorities, staffing, capacity, equipment, and execution. 
• Promote collaboration, accountability, urgency, high quality standards, and a One LSG operating culture across the VAS network
• Travel regularly to LSG facilities to observe operations, coach teams, validate standards, and support implementation
• Coach and develop site-level VAS leaders and frontline teams in daily management, problem solving, standard work, quality, and operational discipline, building future leaders who can support the continued growth of the business.