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HI-Q Fasteners

Hi Q Fasteners is an industry leading importer of fasteners.  We believe that our customers deserve the highest level of service and product quality, and we are committed to providing just that. Explore the rest of our website to learn more, and to get in touch with us for any questions.

Our business was founded on three main principles – quality, pricing, and service – and we pride ourselves on our commitment to these principles each day. We provide outstanding service at competitive prices, and are here to ensure that all of your needs are met. Check out what we can do for you and get in touch with any questions.

We pride ourselves on having what you need when you need it.

We have a complete line of Sems, Thread Forming and Machine Screws (Inch, Metric, Steel and Stainless), We also carry Spacers and Standoffs (mostly in inch and mostly in Aluminum and Stainless) and Self Clinching Hardware. All of our products are imported and stocked in Santa Fe Springs, California.

HI-QFASTENERS.COM
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Job Description: E-Commerce CSR

Hours:

Approximately 8-5 PST, Mon-Fri

Position Summary:

The Customer Service Representative (CSR) serves as a primary point of contact for LSG customers. The CSR provides responsive, accurate, and professional support throughout the customer journey, including product inquiries, quotations, order processing, shipment updates, returns, issue resolution, and account assistance. This role works closely with sales, operations, purchasing, warehouse, and other internal teams to deliver a dependable customer experience and strengthen long-term customer relationships.

Essential Duties and Responsibilities

  • Respond promptly and professionally to customer requests received by phone, email, ticketing system, website, or other approved channels.
  • Enter, review, and maintain customer orders with a high level of accuracy, including customer information, item numbers, quantities, pricing, shipping instructions, and requested delivery dates.
  • Prepare quotations and provide product, pricing, availability, lead-time, and order-status information within established guidelines.
  • Track orders and shipments, communicate delays or changes proactively, and coordinate with internal teams to resolve fulfillment concerns.
  • Process returns, credits, replacements, cancellations, and customer complaints in accordance with company policies and authorization requirements.
  • Document customer interactions, commitments, order details, and issue-resolution activity completely and accurately in company systems.
  • Investigate customer concerns, identify root causes when possible, and take ownership of issues through resolution or appropriate escalation.
  • Support customers using LSG’s digital ordering and account tools, including registration, login, product search, ordering, and account-access questions.
  • Partner with sales representatives and account managers to support customer relationships, follow up on open items, and communicate relevant account activity.
  • Coordinate with purchasing, operations, warehouse, logistics, accounting, and technical resources to meet customer needs.
  • Maintain current knowledge of products, services, policies, systems, and customer-specific requirements.
  • Protect confidential customer and company information and follow all applicable security, quality, and recordkeeping procedures.
  • Identify recurring customer issues and recommend process, system, documentation, or training improvements.
  • Perform other related duties as assigned.
Qualifications – Required:

  • High school diploma or equivalent.
  • Customer service, inside sales, order management, or related experience; the preferred experience level is to be confirmed.
  • Strong verbal and written communication skills, with a professional and customer-focused approach.
  • Demonstrated accuracy, attention to detail, organization, and ability to manage multiple priorities.
  • Ability to investigate problems, use sound judgment, and follow issues through to resolution.
  • Demonstrated accuracy, attention to detail, organization, and ability to manage multiple priorities.
  • Comfort learning and using business systems, email, spreadsheets, web-based tools, and customer-support applications.
  • Ability to work effectively across departments and build constructive working relationships.
Qualifications – Preferred

  • Experience supporting business-to-business customers in distribution, manufacturing, industrial products, fasteners, or a related environment.
  • Experience with an ERP, CRM, e-commerce platform, help desk/ticketing system, or order-management application.
  • Working knowledge of Microsoft Outlook, Word, and Excel.
  • Experience with quotes, order entry, returns, freight, inventory availability, and customer account requirements.
  • Postsecondary education or equivalent additional experience.
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Job Description: Sr. FP&A Analyst

Position Summary:

The FP&A Analyst plays a critical role in supporting the organization’s financial planning, forecasting, reporting, and strategic decision-making processes. This position will partner closely with business leaders across operations, sales, supply chain, and accounting to provide actionable financial insights, develop forecasts, analyze performance, and support the achievement of corporate financial objectives. The ideal candidate combines strong analytical skills with business acumen and the ability to communicate financial information to non-financial stakeholders.

Key Responsibilties:

Financial Planning & Forecasting

  • Develop and maintain monthly, quarterly, and annual financial forecasts.
  • Support the annual budget process and long-range strategic planning initiatives.
  • Analyze trends impacting revenue, gross margin, operating expenses, and cash flow.
  • Prepare scenario analyses and sensitivity models to support management decisions.

Financial Reporting & Analysis

  • Prepare monthly management reporting packages and executive dashboards.
  • Perform variance analysis comparing actual results to budget, forecast, and prior-year performance.
  • Identify key business drivers and provide explanations for financial results.
  • Monitor and report on key performance indicators (KPIs).

Financial Reporting & Analysis

  • Prepare monthly management reporting packages and executive dashboards.
  • Perform variance analysis comparing actual results to budget, forecast, and prior-year performance.
  • Identify key business drivers and provide explanations for financial results.
  • Monitor and report on key performance indicators (KPIs).
Qualifications:

Education & Experience
  • Bachelor’s degree in Finance, or related field (MBA preferred)
  • 5+ years of progressive experience in industrial distribution finance
  • Experience with data across multiple distribution ERP platforms, Azzure / Power BI
Skills & Competencies
  • Advanced Microsoft Excel skills including: Financial modeling
    • PivotTables
    • Power Query
    • Advanced formulas
  • Strong quantitative and problem-solving abilities.
  • Understanding of financial statements and financial analysis techniques.
  • Knowledge of budgeting, forecasting, and variance analysis methodologies.
  • Excellent written and verbal communication skills.
  • Ability to present financial results and recommendations to management.
  • Strong interpersonal and business partnering capabilities.
  • Ability to work effectively in a fast-paced environment with competing priorities.
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Job Description: Warehouse Order Picker - 2nd Shift

Position Summary:

Responsible for the error-free and efficient picking of customer and internal orders and delivering them to the order filling staging area in a way that they can be handled efficiently through the next step in the order filling process. To be a team player in a fast-paced warehouse environment and perform at a high level.
What You’ll Do:

  • Accurately and efficiently pick the items and quantities defined on customer pick tickets following standard operating procedures.
  • Ensure customer specifications defined on pick tickets are followed during the picking process.
  • Return to stock items, bin consolidation, cycle counting
  • Stretch wrap pallets using a pallet wrap machine and stage pallets to await shipping
  • Audit shipments and load trucks
  • Meet or exceed job standards for lines picked per hour/day
  • Other duties/projects as assigned by Warehouse Manager
What We’re Looking For:

  • High School Diploma/GED, 1+ years warehouse experience
  • Certified to operate order picker and forklift equipment
  • Basic working experience with PC and ERP systems
  • Working verbal and written knowledge of English
  • Must be able to repeatedly lift up to 50lbs
  • Be able to stand, squat, and bend over, and be able to lift/reach with arms
  • Ability to apply basic math concepts
  • Ability to work error free
  • Must always be safety conscious and aware of your surroundings
  • Ability to work flexible hours
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Job Description: Warehouse Order Picker - 2nd Shift

Position Summary:

Responsible for the error-free and efficient picking of customer and internal orders and delivering them to the order filling staging area in a way that they can be handled efficiently through the next step in the order filling process. To be a team player in a fast-paced warehouse environment and perform at a high level.
What You’ll Do:

  • Accurately and efficiently pick the items and quantities defined on customer pick tickets following standard operating procedures.
  • Ensure customer specifications defined on pick tickets are followed during the picking process.
  • Return to stock items, bin consolidation, cycle counting
  • Stretch wrap pallets using a pallet wrap machine and stage pallets to await shipping
  • Audit shipments and load trucks
  • Meet or exceed job standards for lines picked per hour/day
  • Other duties/projects as assigned by Warehouse Manager
What We’re Looking For:

  • High School Diploma/GED, 1+ years warehouse experience
  • Certified to operate order picker and forklift equipment
  • Basic working experience with PC and ERP systems
  • Working verbal and written knowledge of English
  • Must be able to repeatedly lift up to 50lbs
  • Be able to stand, squat, and bend over, and be able to lift/reach with arms
  • Ability to apply basic math concepts
  • Ability to work error free
  • Must always be safety conscious and aware of your surroundings
  • Ability to work flexible hours
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Job Description: Warehouse Order Picker

Position Summary:

Responsible for the error-free and efficient picking of customer and internal orders and delivering them to the order filling staging area in a way that they can be handled efficiently through the next step in the order filling process. To be a team player in a fast-paced warehouse environment and perform at a high level.
What You’ll Do:

  • Accurately and efficiently pick the items and quantities defined on customer pick tickets following standard operating procedures.
  • Ensure customer specifications defined on pick tickets are followed during the picking process.
  • Return to stock items, bin consolidation, cycle counting
  • Stretch wrap pallets using a pallet wrap machine and stage pallets to await shipping
  • Audit shipments and load trucks
  • Meet or exceed job standards for lines picked per hour/day
  • Other duties/projects as assigned by Warehouse Manager
What We’re Looking For:

  • High School Diploma/GED, 1+ years warehouse experience
  • Certified to operate order picker and forklift equipment
  • Basic working experience with PC and ERP systems
  • Working verbal and written knowledge of English
  • Must be able to repeatedly lift up to 50lbs
  • Be able to stand, squat, and bend over, and be able to lift/reach with arms
  • Ability to apply basic math concepts
  • Ability to work error free
  • Must always be safety conscious and aware of your surroundings
  • Ability to work flexible hours
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Job Description: Warehouse Associate - Automated Packaging Dept - 2nd Shift

Position Summary

We are seeking a dependable and detail-oriented Warehouse Associate to join our Automated Packaging Department on 2nd Shift. This position is responsible for packaging and processing products accurately and efficiently while maintaining quality standards, inventory accuracy, and a clean, organized work environment. The ideal candidate will be comfortable working with computers, barcode scanners, automated packaging equipment, and material handling equipment.

Key Responsibilities

  • Receive products into the ERP system using computers and barcode scanners.
  • Allocate inventory to customer orders accurately.
  • Set up, operate, and monitor automated and manual packaging machines.
  • Perform spot checks throughout the packaging process to ensure quality and accuracy.
  • Apply labels, package products correctly, and prepare materials for shipment.
  • Verify quantities, product identification, and packaging specifications.
  • Maintain a clean, safe, and organized workstation and work area.
  • Follow all company safety procedures and warehouse operating standards.
  • Assist with inventory movement, material handling, and other warehouse duties as assigned.
Equipment & Systems Used

  • ERP/Warehouse Management System
  • Barcode scanners
  • Automated packaging equipment
  • Manual packaging stations
  • Tow motor (forklift)
  • Order picker
  • Turret truck
Qualifications

  • High school diploma or equivalent preferred.
  • Previous warehouse experience preferred; basic warehouse knowledge is a plus.
  • Ability to operate computers and handheld scanning devices.
  • Strong attention to detail and commitment to quality.
  • Ability to follow written and verbal instructions.
  • Good organizational and time-management skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
Physical Requirements

  • Ability to stand, walk, and move throughout the shift.
  • Ability to lift, carry, push, and pull materials consistent with warehouse operations.
  • Ability to work around warehouse equipment and machinery in a safe manner.
Training Provided

Qualified candidates will receive training on:
  • Automated and manual packaging equipment
  • ERP system transactions and barcode scanning
  • Tow motor (forklift) operation
  • Order picker operation
  • Turret truck operation
  • Company safety procedures and warehouse processes
What We’re Looking For:

A motivated individual who takes pride in accuracy, keeps their work area organized, and is committed to supporting efficient warehouse operations while maintaining high quality and safety standards.
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Job Description: Warehouse Operations Supervisor - 2nd Shift

Position Summary:

Lindfast Solutions Group is seeking an experienced and detail-oriented Warehouse Operations Supervisor 2nd shift to oversee all aspects of warehouse operations. This role is responsible for ensuring the efficient receiving, storage, inventory control, and distribution of products while maintaining high standards of safety, organization, and productivity. The ideal candidate will be a strong leader who can motivate teams, optimize workflows, and ensure compliance with all applicable regulations. The role owns customer PPAP submissions, supplier PPAP coordination, IMDS administration, engineering change quality activities, customer documentation requests, supplier corrective action requests, and customer quality portals while partnering with Engineering, Procurement, Operations, Sales, and the Quality Management System team.

What You’ll Do:

Operations Management

  • Oversee daily warehouse operations, including receiving, storage, picking, packing, and shipping activities.
  • Plan and implement warehouse layout and space optimization strategies to improve efficiency and capacity utilization.
Inventory Control

  • Maintain accurate inventory levels through regular cycle counts, physical inventories, and reconciliation.
  • Track inbound and outbound inventory movements and develop key performance indicators (KPIs) to measure accuracy, productivity, and efficiency.
Team Leadership

  • Lead, coach, motivate and hold accountable warehouse staff to achieve performance and safety goals.
  • Develop work schedules, assign tasks, and manage employee performance, including cross-training, coaching, and disciplinary actions as needed.
Safety & Compliance

  • Promote and enforce a strong culture of safety, cleanliness, and organization.
  • Ensure compliance with all federal, state, and local regulations related to warehousing, material handling, shipping, and OSHA standards.
Logistics & Cross-Functional Communication

  • Coordinate with transportation providers to ensure timely and cost-effective pick up and deliveries.
  • Collaborate with sales, customer service, and operations teams to resolve issues and support business objectives.
Financial Management

  • Control operational costs by managing labor, supplies, and warehouse expenses.
Process Improvement

  • Monitor warehouse performance and lead continuous improvement initiatives to enhance efficiency, accuracy, and service levels.
What We’re Looking For:

  • 3–5+ years of proven experience as a Warehouse Operations Supervisor/Manager or in a similar leadership role, Fastener environment experiences a big plus.
  • Strong understanding of warehouse operations, inventory management, inventory control and cycle count programs and best practices.
  • Excellent leadership, organizational, and time management skills.
  • Strong problem-solving and decision-making abilities.
  • Effective written and verbal communication skills with the ability to work across all levels of the organization.
  • Proficiency with computers and standard business software applications.
  • Ability to lift heavy objects (Min 50lbs) and operate warehouse equipment, including forklifts, Turret a plus (certification preferred).
  • Knowledge of IBM Series Power 9 a plus.
  • Bilingual (English/Spanish) is a plus.
  • High school diploma or equivalent required; a degree in logistics, supply chain management, or business administration/management is a plus.
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Job Description: Warehouse Associate

Position Summary: The General Warehouse Associate is responsible for supporting daily warehouse operations, including receiving, inventory control, order fulfillment, packing, and shipping activities. This position plays a critical role in maintaining inventory accuracy, ensuring customer orders are processed correctly and on time, and supporting a safe and organized warehouse environment.
Essential Duties and Responsibilities

Receiving
  • Unload incoming shipments safely and efficiently.
  • Verify product quantities and inspect materials for damage.
  • Accurately receive inventory into the ERP/WMS system.
  • Label, stage, and store products in designated locations.
  • Report shortages, overages, or damaged materials to management.
Inventory Control
  • Maintain accurate inventory records through proper transaction processing.
  • Support cycle counts and physical inventory activities.
  • Investigate inventory discrepancies and assist with corrective actions.
  • Ensure products are properly identified, stored, and rotated as required.
  • Maintain organization and cleanliness of storage locations.
Pick, Pack & Ship
  • Accurately pick customer orders according to pick tickets or system-generated orders.
  • Verify part numbers, lot numbers, quantities, and customer requirements.
  • Package products securely to prevent shipping damage.
  • Prepare shipping documentation, labels, and packing slips.
  • Stage completed shipments for carrier pickup.
  • Ensure customer orders are shipped accurately and on schedule.
  • Verifying order accuracy before shipment
Technology / System Usage
  • RF scanners
  • Mobile warehouse devices
  • Microsoft Office, Teams or company communication tools
  • Barcode technology
General Warehouse Operations
  • Operate material handling equipment such as forklifts, pallet jacks, order pickers, or reach trucks (certification required where applicable).
  • Follow all standard operating procedures and work instructions.
  • Maintain a clean, safe, and organized work area.
  • Participate in daily meetings, training sessions, and continuous improvement initiatives.
  • Assist other departments as business needs require.
  • Support cross-training efforts and perform other duties as assigned.
Qualifications
  • High School Diploma or GED preferred.
  • Previous warehouse, distribution, shipping, receiving, or inventory experience preferred.
  • Basic computer skills and ability to learn warehouse management systems.
  • Strong attention to detail and accuracy.
  • Ability to work independently and as part of a team.
  • Strong communication and problem-solving skills.
  • Forklift certification preferred or ability to obtain certification.
Physical Requirements
  • Ability to stand, walk, bend, reach, and lift throughout the workday.
  • Ability to regularly lift and move up to 50 pounds.
  • Basic computer skills and ability to learn warehouse management systems.
  • Ability to work in varying warehouse temperatures and conditions, ie: Overtime, Shift work, Weekend work.
  • Ability to safely operate warehouse equipment and tools.
Work Environment

This position operates primarily within a warehouse or distribution center environment with exposure to material handling equipment, moving machinery, varying temperatures, and moderate noise levels. Required PPE, including safety footwear and high-visibility vests, must be worn in accordance with company policy.

Employees are expected to actively support and maintain a safe work environment by:
  • Reporting near misses, incidents, and hazards promptly
  • Following Lockout/Tagout (LOTO) procedures where applicable
  • Participating in safety audits, inspections, and corrective action activities
  • Maintaining all required safety certifications and training
  • Adhering to all company safety policies, procedures, and PPE requirements
LindFast Solutions Group is an Equal Opportunity Employer.
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Job Description: VAS (Value Added Services) Operations Manager

Position Summary:

LindFast Solutions Group is seeking an experienced, hands-on VAS Operations Manager to provide operational leadership across the organization’s multi-site Value Added Services (VAS) operations. This role will establish consistent operating practices, productivity expectations, quality controls, equipment standards, and facility layouts across all VAS locations. The VAS Operations Manager will partner with site leadership and cross-functional teams to ensure work is performed safely, efficiently, consistently, and in accordance with approved quality work instructions and customer-specific standard operating procedures (SOPs). This position plays a critical role in building One LSG VAS organization, improving operational consistency, strengthening quality, increasing throughput, and developing a scalable operating model that supports customer commitments and profitable growth.

As the VAS Operations Manager, you will:

  • Provide multisite leadership, direction, and operational support to VAS teams across multiple LSG facilities to align priorities, staffing, capacity, equipment, and execution. 
  • Promote collaboration, accountability, urgency, high quality standards, and a One LSG operating culture across the VAS network
  • Travel regularly to LSG facilities to observe operations, coach teams, validate standards, and support implementation
  • Coach and develop site-level VAS leaders and frontline teams in daily management, problem solving, standard work, quality, and operational discipline, building future leaders who can support the continued growth of the business.

What We’re Looking For

  • Bachelor’s degree in Operations Management, Industrial Engineering, Manufacturing, Supply Chain, Business, or related field preferred; or equivalent operational leadership experience.
  • 5+ years of progressive management experience in operations, manufacturing, distribution, or value-added services
  • Strong knowledge of lean operations, process improvement, capacity planning, labor utilization, quality controls, 5S, and root-cause problem solving
  • Ability to read and interpret customer specifications, and quality requirements.
  • Proficiency with Excel, ERP/WMS systems, performance dashboards, and floor-layout or process-mapping tools
  • Ability and willingness to travel regularly between LSG facilities

What Success Looks Like

  • Standardized VAS operating practices, work instructions, customer-specific SOPs, and audit routines are implemented and sustained across locations
  • Clear productivity goals and performance metrics driving high utilization of assets.
  • Quality procedures in daily operations, resulting in less rework, lower scrap, and strong customer performance
  • Site leaders demonstrate strong business ownership, accountability, problem solving, and alignment with the One LSG VAS operating model

Why Join Us?

  • Opportunity to shape and lead the multi-site operating model for a growing strategic VAS business
  • Direct impact on safety, quality, productivity, customer satisfaction, and profitable growth
  • Highly visible role working closely with executive leadership, site teams, and cross-functional partners
  • Long-term career growth within a growing organization
  • Ability to help build the future of One LSG Value Added Services
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Job Description: Warehouse Order Picker/ Material Handler

Position Summary:

Responsible for the error-free and efficient picking of customer and internal orders and delivering them to the order filling staging area in a way that they can be handled efficiently through the next step in the order filling process. To be a team player in a fast-paced warehouse environment and perform at a high level.
What You’ll Do:

  • Accurately and efficiently pick the items and quantities defined on customer pick tickets following standard operating procedures.
  • Ensure customer specifications defined on pick tickets are followed during the picking process.
  • Return to stock items, bin consolidation, cycle counting
  • Stretch wrap pallets using a pallet wrap machine and stage pallets to await shipping
  • Audit shipments and load trucks
  • Meet or exceed job standards for lines picked per hour/day
  • Other duties/projects as assigned by Warehouse Manager
What We’re Looking For:

  • High School Diploma/GED, 1+ years warehouse experience
  • Certified to operate order picker and forklift equipment
  • Basic working experience with PC and ERP systems
  • Working verbal and written knowledge of English
  • Must be able to repeatedly lift up to 50lbs
  • Be able to stand, squat, and bend over, and be able to lift/reach with arms
  • Ability to apply basic math concepts
  • Ability to work error free
  • Must always be safety conscious and aware of your surroundings
  • Ability to work flexible hours
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Job Description: Branch Sales Manager

Position Summary:

Stelfast is seeking an experienced, hands-on Branch Manager to lead our Elgin, Illinois location. This role is responsible for the overall performance of the branch, including sales growth, customer service, daily operations, and team leadership. We are looking for a working manager who will be actively involved with the team, support customers, and help drive new and existing business.
What You’ll Do

  • Lead, coach, and develop the Elgin branch team.
  • Maintain a strong daily presence and stay actively involved in branch operations.
  • Work alongside the team to support quoting, order entry, customer inquiries, and follow-up when needed.
  • Drive branch sales growth and profitability.
  • Review customer activity, open quotes, and sales opportunities with the team.
  • Develop existing accounts and identify new business opportunities.
  • Support mill business and cross-selling opportunities.
  • Build strong relationships with customers and internal teams.
  • Monitor branch performance and hold the team accountable for results.
  • Ensure a safe, productive, and customer-focused work environment.
What We’re Looking For

  • 5+ years of leadership experience in branch management, industrial distribution, manufacturing, or related industry.
  • Proven ability to lead and develop a team.
  • Strong sales, customer service, and operational skills.
  • Hands-on leadership style with a willingness to assist the team wherever needed.
  • Strong communication, organizational, and problem-solving abilities.
  • Experience managing sales, margins, inventory, and overall branch performance.
  • Fastener or industrial distribution experience is preferred.
Why Join Stelfast/LSG?

  • Industry-leading organization with a strong growth strategy.
  • Collaborative and team-oriented One LSG
  • Opportunity to lead an established team and make a direct impact on branch growth.
  • Competitive compensation and benefits package.
Ready to lead and grow with Stelfast and LindFast Solutions Group? Apply today.

LindFast Solutions Group is an Equal Opportunity Employer.
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Job Description: Customer Quality Coordinator

Position Summary:
The Customer Quality Coordinator serves as the primary quality liaison between LindFast Solutions Group and our customers. This position coordinates customer quality requirements throughout the product lifecycle, ensuring customer-specific quality, regulatory, and product approval requirements are met from supplier qualification through production.

The role owns customer PPAP submissions, supplier PPAP coordination, IMDS administration, engineering change quality activities, customer documentation requests, supplier corrective action requests, and customer quality portals while partnering with Engineering, Procurement, Operations, Sales, and the Quality Management System team.
What You’ll Do:
As the Customer Quality Coordinator, you will:

Customer PPAP Management:
• Workflow & Production Planning
• Coordinate all customer Production Part Approval Process (PPAP) activities, both manufacturer and distributor level.
• Review customer PPAP requirements and communicate expectations to internal teams and suppliers.
• Assemble, validate, and submit complete PPAP packages.
• Track PPAP approvals, annual validations, and customer-specific requirements.
• Support new product launches and engineering changes requiring PPAP approval

Customer Quality Support:
• Serve as the primary customer contact for quality documentation requests.
• Coordinate IMDS submissions and resolve customer IMDS rejections.
• Provide Certificates of Conformance, Material Certifications, Test Reports, Inspection Reports, and regulatorydocumentation including RoHS, REACH, and Conflict Minerals.
• Support customer audits and maintain customer quality portals.
• Support the supplier corrective action request process, coordinating with internal teams while providing consistent communication to customers, providing successful resolve to requests.
• Other customer quality driven support activities as needed.
What We’re Looking For:
• Bachelor’s degree in Quality, Engineering, Manufacturing, Supply Chain, or equivalent experience preferred.
• 3+ years of experience in customer quality, supplier quality, PPAP coordination, or manufacturing quality.
• Experience with IMDS, engineering drawings, and customer quality and compliance systems preferred.
• Excellent communication, project management, and organizational skills.
• Proficiency with Microsoft Office and ERP/Quality Management Systems.
What Success Looks Like:
• High customer PPAP approval rate.
• On-time PPAP and IMDS submissions.
• Rapid and effective response to customer quality requests.
• Strong customer quality scorecard performance.
• Accurate and compliant quality documentation.
Why Join Us?
• Play a critical role in building a best-in-class Quality organization.
• Directly helping company growth through your impact of the sales process.
• Partner with suppliers, customers, and cross-functional teams across North America.
• Help shape LSG’s customer quality processes and product strategy.
• Long-term career growth within a growing organization with leadership opportunities.
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Job Description: Customer Quality Coordinator

Position Summary:

The Customer Quality Coordinator serves as the primary quality liaison between LindFast Solutions Group and our customers. This position coordinates customer quality requirements throughout the product lifecycle, ensuring customer-specific quality, regulatory, and product approval requirements are met from supplier qualification through production. The role owns customer PPAP submissions, supplier PPAP coordination, IMDS administration, engineering change quality activities, customer documentation requests, supplier corrective action requests, and customer quality portals while partnering with Engineering, Procurement, Operations, Sales, and the Quality Management System team.
What You’ll Do:

As the Customer Quality Coordinator, you will:
Customer PPAP Management:

• Workflow & Production Planning • Coordinate all customer Production Part Approval Process (PPAP) activities, both manufacturer and distributor level.
• Review customer PPAP requirements and communicate expectations to internal teams and suppliers.
• Assemble, validate, and submit complete PPAP packages.
• Track PPAP approvals, annual validations, and customer-specific requirements.
• Support new product launches and engineering changes requiring PPAP approval
Customer Quality Support:

• Serve as the primary customer contact for quality documentation requests.
• Coordinate IMDS submissions and resolve customer IMDS rejections.
• Provide Certificates of Conformance, Material Certifications, Test Reports, Inspection Reports, and regulatory documentation including RoHS, REACH, and Conflict Minerals.
• Support customer audits and maintain customer quality portals.
• Support the supplier corrective action request process, coordinating with internal teams while providing consistent communication to customers, providing successful resolve to requests.
• Other customer quality driven support activities as needed.
What We’re Looking For:

• Bachelor’s degree in Quality, Engineering, Manufacturing, Supply Chain, or equivalent experience preferred.
• 3+ years of experience in customer quality, supplier quality, PPAP coordination, or manufacturing quality.
• Experience with IMDS, engineering drawings, and customer quality and compliance systems preferred.
• Excellent communication, project management, and organizational skills.
• Proficiency with Microsoft Office and ERP/Quality Management Systems.
What Success Looks Like:

• High customer PPAP approval rate.
• On-time PPAP and IMDS submissions.
• Rapid and effective response to customer quality requests.
• Strong customer quality scorecard performance.
• Accurate and compliant quality documentation.
Why Join Us?

• Play a critical role in building a best-in-class Quality organization.
• Directly helping company growth through your impact of the sales process.
• Partner with suppliers, customers, and cross-functional teams across North America.
• Help shape LSG’s customer quality processes and product strategy.
• Long-term career growth within a growing organization with leadership opportunities.